CafeSense Privacy Policy
1. Introduction
CafeSense is a point-of-sale (POS) and financial management application designed for café owners in India. We are committed to protecting your privacy and handling your data responsibly.
By downloading or using CafeSense, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the app.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, phone number, and café details (name, location, type).
2.2 Transaction and Order Data
We collect data about orders placed through the POS system, including items ordered, prices, timestamps, and payment methods.
2.3 Expense and Financial Data
This includes expense entries you create, vendor names, amounts, categories, and receipt photos you upload for AI scanning.
2.4 Staff and Access Data
For staff management features, we collect staff names, roles, hashed PINs, and activity logs. PINs are never stored in plain text.
2.5 Device and Usage Information
We collect device type, operating system version, app version, and usage patterns to improve the app and diagnose issues.
3. How We Use Your Information
- Account management and authentication
- Core app functionality — POS, P&L reporting, expense tracking
- AI receipt scanning via Google Gemini API (see Section 4)
- Subscription payment processing via Razorpay (see Section 4)
- Push notifications for order updates and alerts
- App diagnostics and performance improvements
- Customer support
4. Third-Party Services
4.1 Razorpay
We use Razorpay to process subscription payments. When you subscribe, payment information is handled directly by Razorpay under their privacy policy. See razorpay.com/privacy.
4.2 Google Gemini API
When you use the AI receipt scanning feature, receipt images are sent to Google's Gemini API for processing. This is governed by Google's privacy policy at policies.google.com/privacy. We only send images when you explicitly initiate a scan.
5. Data Storage and Security
- All data is stored on servers located in India
- Passwords and PINs are hashed using bcrypt — never stored in plain text
- All data in transit is encrypted using HTTPS/TLS
- Access to your data is restricted to authorized personnel only
- We conduct regular security reviews of our infrastructure
6. Data Retention
Your data is retained while your account is active. If you choose to delete your account:
- Personal information will be deleted within 30 days
- Transaction records will be deleted within 30 days, unless retention is required by applicable law
- Anonymized, aggregated data may be retained for analytics purposes
To request account deletion, contact us at team@cafesense.in.
7. Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your account and associated data
- Portability — request your data in a portable format
- Withdrawal of Consent — withdraw consent for data processing at any time
To exercise any of these rights, contact us at team@cafesense.in. We will respond within 30 days.
8. Children's Privacy
CafeSense is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at team@cafesense.in and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through an in-app notification. Continued use of CafeSense after notification constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: team@cafesense.in
- Website: cafesense.in